From Clicks to Clients
In this episode of TWC Talks, Mike Walker is serving up some serious insights on the ever-evolving world of business. He dives into the concept of the subscription economy, where everything from food to fashion is moving towards a subscription or rental model. But the real meat of this episode lies in two game-changing truths for your team: everyone is in sales, and everyone is in charge of client experience. Mike breaks it down, urging us to recognize that every team member, from support to marketing, plays a crucial role in selling and shaping the client experience. It’s not just for the sales team to own—it’s a team effort.
What You'll Find In This Episode:
- (02:03) Everyone is in charge of client experience
- (02:31) Everyone plays a role in selling the business
- (04:05) The need for continuous efforts in client retention
- (06:11) The loyalty factor
- (07:58) Client experience
- (09:13) Each team member is responsible for this
- (11:27) Closing remarks
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Our #1 goal at The Wealthy Consultant is bringing consistent value to the marketplace. It’s the driving force behind everything we do. If you have extracted value from this podcast episode, or any of our other episodes of Wealthy Consultant Talks, the best way you can show some love is by dropping a review and rating on Apple Podcasts.
Simply click on this link, scroll to the bottom, give a 5-star rating and then click on “Write a Review”. Then let us know what you learned and how it impacts your business! We value your feedback.